Harry & David. Pluse I'll let everyone know how bad they are. No more. Harry And David was first mentioned on PissedConsumer on Dec 05, 2007 and since then this brand received 435 reviews.. Harry And David ranks 57 of 250 in Food Delivery category. ۪s online gifts show how much you care. I eventually gave up ordering as i don't have that much time to place the order, also they have a very bad customer service, agents just disconnect the chat even without listening to your response. They ruined my surprise for a family member on a very important day. Thats it. While I hear, yes I do hear, the capitalists out there rumbling about this or that to fix it, how I am a socialist because of envy, I will simply say this: if capitalism ensured the working class a good life, socialism would have no legs to stand on. I've had good experiences in the past. Customer service doesn't care. Order the Classic Favorites Gift Basket from Harry & David. Not only did they fail to deliver 4 important client gifts for the Thanksgiving holiday, they are now telling me that the 20% “make amends” apology coupons are worthless. I ordered them for Mothers Day only a week in advance, but they were as good as their word. Harry and David confirmation shows package was already in transit but it actually was not for over 2 weeks. I ordered my packages in early November for mid December delivery. Sadly Harry & David is resting on its past reputation. I'll be going to other companies NOW. and took forever to get to our friends. I ordered a roasted turkey to be delivered for Thanksgiving. I didn't accept it, ended the call, and tried the website again. Try Swiss Colony and Hickory Farms- companies that have been in business & i’ve ordered from before. Read these Harry and David reviews from real customers. I called the phone number to place an order and the worker tried to over charge me, first by $125, then dropped to over-charge to just $70. Website is impossible to use even with a gift list...can't add more than one new recipient. My lactose intolerance has made your consumption impossible this past half decade, and 2020 would’ve been the perfect year to eat too many Cheetos in the hopes of a chemically induced coma to get me through to 2022) so, I shall write this review. Business LOST. Besides the fact that most of their stores have all closed in Illinois, if you go online to order something they have poor customer service fir the follow through. The selection is outstanding and has everything you can imagine. Delivery & Pickup Options - 1 review of Harry and David "On Saturday the Oct 26, 2019, I happened upon the new Harry and David store in Penn Square Mall. Harry and David. Order was all messed up, charges wrong, cannot get it fixed. Having spent the last few days picking out budget friendly Harry & David gift baskets to send to my mother, aunt, and a few friends for Christmas*, I arrived at the checkout only to be told over and over again that I would need to change the delivery date in order to ship the baskets via a frustrating pop up window - an experience akin to running in a dream. The package cost $159.00 before taxes. They trusted in the quality of the name. I ordered the Christmas Cactus for my mother, for her to enjoy for the holidays. Search within reviews. Includes Harry and David Reviews, maps & directions to Harry and David in Pismo Beach and more from Yahoo US Local But it's happening frequently, these days. 2 star rating. And reader, sometimes I am a very stupid person on websites, missing clearly marked ‘click heres’ etc. HARRY & DAVID - An example of Horrible Service. Read real customer ratings and reviews or write your own. Wolfermans Overview. Harry & David knows gift baskets, baked goods, fruit and food gifts. Overall Harry and David has a 4.4 star rating based on 47 user reviews. I'm so glad they take the time to mark the date items will arrive when you are checking out. 439 Harry And David Reviews and Complaints @ Pissed Consumer In this Harry and David reviews, you will be looking at specifically, their Wine of the Month Club offerings. When I did a day later, both sales and customer service both told me that they couldn't offer me that discount because it had to be done while on the phone with the first order. Grade A Fancy, US #1what did I pay $7 or $8 each.Wind damage, misshapened, some soft, scars, is not my problem. I was advised it would arrive between 10/10-10/16. I emailed customer service to ask about the ingredients of their Truffles so I could make sure a family member could eat them (two allergies) and they emailed me back that day. Membership Overview: I mean POOR, I would spend over $1000 every year with this company, but i am done. Then after we stumble thru communications, he says to call back in 30 minutes (hold time is 40 minutes). Ordering was also a problem online and on the phone. Fine another option, I will starting today they will not get another penny of mine. Harry & David ranks 15th among Gift Baskets sites. Consumers complaining about Harry & David most frequently mention customer service, credit card and gift basket problems. First he thought I was the recipient and I was the sender. I explained that was unacceptable and Boss's day is today 10/16. Recently ordered a cake at an astronomical price from them - $70.00. Learn how to stay safe during COVID-19 in our new guide: The quality of service & product has gone in the garbage, Gift Basket 32204x Doesn't Ship all At Once Like it should. Tried to call customer service but no luck in getting a hold of anyone. There was so much variety to choose from. My father is not hard of hearing and is 78 years old... so he hasn't gone anywhere. I can say the pears were horrible. Capitalism constantly tells us all that under socialism it will be terrible – long waits, terrible products, no ingenuity … and yet, here we are, reaching the utmost peaks of capitalism like we’ve never reached before … and … well, here do I gesture broadly (broadly extends far beyond the coded edges of the Harry and David website to include the generally destitute nature of the United States of America). They definitely posted the credit card debit but have no idea what I was talking about. But Harry and David were afraid of losing money, ... BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Got ZERO reply to an email about the matter. Not sure if the covid-19 virus was at fault, but I'm certain that future gifts will not come from H&D. © 2020 Trustpilot, Inc. All rights reserved. They contained no recognizable lobster. I do not know what happened to the company and their customer service. What is going on - this company is terrible. Learn how to stay safe during COVID-19 in our new guide: 2020 being 2020, it feels almost righteous to have encountered a new nemesis in the form of a gift basket company here, at the end of all things. I am heart broken. Received a beautiful package from our daughter for Christmas. I saw no disclaimer before ordering. Don't use the option to call back because they don't call back. 135 reviews for Harry and David, rated 1.00 stars. I'm glad I wasn't sharing it with anyone else. Just an FYI... it was 108 degrees that day. Reader, I was on hold for 27 minutes (minimal, yes, compared to hold we’ve been on since Mitch McConnel has been running the senate) and during that time I attempted to use their chat (impossible, go try it for yourself) and then, miraculously, I googled ‘Harry and David customer service reviews’ and found, at last, my community and the affirmation that it really wasn't me, it was the H&D. When it arrived, the dirt was misplaced and it had severe freeze damage. For more than 80 years, we've delivered expertly crafted delight. Worst customer service imaginable. The last two times, for whatever reasons, they were shipped from Ohio!!! We bought several gift towers and 3 boxes of Royal Riviera pears. They seemed to have lots of specials and bargains today. Username. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. This is horrible customer service. It would be laughable if it wasn’t all so sad.This has become one of the worst online customer service companies I have ever experienced and I’ve been shopping online for decades! "proudly packed" by Maria... wouldn't have put that little card in there if I packed this disgusting mess! This is the last time I will use them to send gifts. Terrible customer service. And while I know writing this review will affect no change, nor will it solve any of the real problems that plague us, writing it may be the only way I have today to scream into the void. Nuff said. Yelp users haven’t asked any questions yet about Harry and David. A free inside look at company reviews and salaries posted anonymously by employees. The pears arrived bruised and mottled. 301 Moved Permanently The resource has been moved to https://www.yelp.com/not_recommended_reviews/harry-and-david-woodburn; you … Awful customer service, after being on hold for 40 minutes the guy who answers is using some device that makes it impossible to understand him. Reader, I was on hold for 27 minutes (minimal, yes, compared to hold we’ve been on since Mitch McConnel has been running the senate) and during that time I attempted to use their chat (impossible, go try it for yourself) and then, miraculously, I googled ‘Harry and David customer service reviews’ and found, at last, my community and the affirmation that it really wasn't me, it was the H&D. Not only was it extremely expensive to get it shipped (we have no local stores anymore) — about $17 for four items, it took TWO WEEKS to arrive! Do not order anything from Harry and David! I don't know how the turkey was prepared but the top must have come off the salt shaker and they dumped the whole thing on it. My neighbor is 93 and shouldn't have to be cleaning up a broken mess. Today I checked the status of my order that was being sent to a co-worker as a sympathy gift. Even though I've trusted Harry and Davids for years, it nice to see what your purchasing. Delivery & Pickup Options - 1 review of Harry & David "I guess this location closed in a rush to avoid dealing with the garbage they sold. After I put the order through I was given a Nov. 5th delivery date. Never did get through to them on phone, email nor their website. They don't seem to care about customer service. 230 Harry and David reviews. I am very upset at the lack of professionalism. I also found out that in order to change the delivery date, you must first subscribe to their delivery service at a fee of $29.99. The recipient got 3 deliveries making it look very small and not like a bundle of goodies as advertised. I just threw a $120 stuffed chauteaubriand in the trash. The pears were at the bottom--no protective box-- and were spotty. A few days later we found the pound cake included in the basket was moldy. Artificial colors everywhere and artificially flavored gum drops left me cold.There were 3 loose cookies that were very good. 679 reviews from Harry & David employees about Harry & David culture, salaries, benefits, work-life balance, management, job security, and more. Would give Harry & David a zero if I could. This way if you need to contact their customer service you won't cringe knowing you are about to waste an hour of your life... and no matter what don't take the call back option, that is a black hole. 234 Harry and David reviews. Terrible customer service! Order went missing - FedEx tracking number only shows that shipping labelled was printed and no package received for delivery. After paying $29.99, you then pay additional shipping costs. Just endless hold times. There are so many great companies that offer excellent customer service HARRY & DAVID IS NOT ONE OF THEM! *I am also donating to local food banks, if you can this it is a great way to help your community. Order the Spiral-Sliced Ham 7.5-8.5 lbs from Harry & David. I ordered jam for my neighbor. Oh yeah, Mom LOVED the truffles. I will NOT RECOMMEND this company to ANYONE. I said yes. You see, I had not picked a delivery date, and there was no option to pick the date anywhere in the cart. Wolfermans was first mentioned on PissedConsumer on Jan 04, 2016 and since then this brand received 68 Hopefully, if you wait long enough, you won't be hung up on or your able find someone who actually knows what they are doing. What has happened to this company???? Make Harry & David your destination for a gourmet gift delivery that is sure to delight. It's unfortunate that a great company has gone down so far in quality. I've tried to give Harry & David the benefit of the doubt, because I realize that the pandemic has. Long waits on hold, expensive delivery costs, and wine add-ons impossible because of a glitch in the system. Recommended Reviews. 232 Harry and David reviews. I think it's not the people. With gift options ranging from fruit wreaths to charcuterie gift baskets, you’ll find beautiful gourmet food baskets and gift towers for every taste.Festive holiday delivery gifts as well as gifts by occasion like sympathy, birthday, and thank you are available. long story sort, this gentleman could not understand the English language. Call Center Pricing - Beware of Overcharging. Tried the call back feature and never received any call back. This is the deluxe fruit wreath for $79.99. He refused to let me talk with his supervisor. 0. Glass slivers and messy jam over the other jars is not a gift, it's a headache. Why would YOUR coupon sent to offer amends for the previously terrible service, for YOUR site for a REGULAR priced item, not allow a coupon that clearly stated could be used online? They advertise a satisfaction guaranteed policy: I am far from satisfied but as yet do not see them making this right. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. One of the boxes had 2 apples, one was perfect, the other was seriously spoiled. Over $120 sent. My children kindly gave me two Harry and David packages for Christmas 2019. I am going to look to go elsewhere. Will never use this company again. I placed an order for Boss's day on 10/8 and paid for expedited shipping. I will never ever use Harry and David again. Harry And David was first mentioned on PissedConsumer on Dec 05, 2007 and since then this brand received 434 reviews.. Harry And David ranks 57 of 250 in Food Delivery category. I was so excited to see a store front. I love their pears but other companies have similar enough fruit and gifts, use them. He looked in someone else's account that had sent me something. Harry & David Gift Delivery. Whether near or far, Harry & David? Gain trust and grow your business with customer reviews. NEVER AGAIN! I'm embarrassed by the low quality. Checking in on Yelp got us a free chocolate truffle, and let me tell you it was stellar! My cat wouldn't even eat it. I wish I had read to online reports that H&D is now just a shadow of its past. Very disappointed. in southern Oregon (we have a second home in Portland). On 10/13,14, and 15, I chatted with Harry and David and was advised it would still get there. Very disappointed in the quality especially for the price. Beyond angry right now! They gave me false information two days in a row by email, as I was trying to track down an order that should already have arrived. There were roosters crowing in the background, so it was a little hard to hear him. The connection of the call sounded like we were talking under the ocean and with the agent’s terrible accent, I wasn’t able to make any headway to understand anything she said. That makes all the difference. Called the next day and spoke to a supervisor and same story. This was supposed to be a borthday surprise and they RUINED it. I wasted 40 minutes of my time doing all this. So I cancelled my order. Spend your money elsewere. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. The turkey arrived on time however it was so salty it was inedible. I will never order from them again, ever. So far, the recipient response has been overwhelmingly positive. They've lost my trust and my business. Harry & David gift basket review: Ordering and delivery. It has been impossible to get this taken care of. Their gift wine club continues that long tradition by providing quality Oregon wines selected just before shipping and based on the season as well as current food and wine trends. Share your voice on ResellerRatings.com 3 ice packets melted and the cake in ruins. Just used Harry & David to send 9 baskets for Christmas so far 2 baskets have gone missing, saying delivered but they are not there! This is my third attempt to get some assistance on this. So frustrating! 226 Harry and David reviews. I contact Fedex and they tell me it has been labeled for shipment by Harry and David, but Fedex has not received it. In the past, the gifts came quickly and the fruits were fresh. This is the first and last thing I buy from Harry and David.So disappointed! INCOMPETENT & DECEITFUL. Gift from friend... First photo is what is shown on web site. Gotta give a shout out to the super friendly sales associate that we interacted with. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Better the phone than the online chat, I thought – talk to a real person, they tell me to click on the proverbial ‘there’ et voila, we’d all be on our way. Not only is H&D off our list for any future gifts, ALL 1800flowers companies are too since they provide a terrible user experience across the spectrum of their businesses.It is time to say goodbye to a once GREAT company, R.I.P. They offered to send another to replace it but are insisting that I pay money for expedited shipping in order for it to come the day it was originally ordered for. To find more information about reviews and trust on Sitejabber.com please visit. There was the cake. Very disappointed in this company! I order a basket two weeks in advanced, they charge me $25 for shipping because it was to deliver over the weekend. The apples were old, soft and starting to decay. so I double double checked to see if I was missing something. 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In harry and david reviews yelp Beach with Address, phone number from Yahoo us Local managment. yet about Harry & David an! Was supposed to be cleaning up a broken mess able to give Harry & David is for...