Ex-Bristol Airport and First Bus driver Paula Davidson was deemed a "suitable person" to manage care - but abandoned her gran. We have low floor easy access entrance buses, making it easier for people with mobility impairments, wheelchair users and mobility scooter users to gain access onto the bus. Please look at our frequently asked questions below, you should be able to find what you need here. First Bus and Great Western Railway both have teams here in Bristol. We have dedicated pages for our First Bus App so please click here »  where you can read our App FAQs, instructions and contact details for our dedicated app support customer service team. If you’re not happy with our response to your complaint, then our escalations team and our Customer Services Manager will take a look at your complaint and the response we’ve given you to make sure that we’ve done everything we can to resolve it. We would always seek to avoid any embarrassment, so in such cases it may be helpful for the young person to carry additional photo identification. Children 16 and above will need to pay a fare; in some cases this will be the adult fare, but in some areas we are able to offer reduced fares for young people. To find out more about a specific journey, please select your region below; We've launched Tap & Cap in Aberdeen and Doncaster - capped contactless payments, however many journeys you make. This is purely an enthusiasts page and has no connection to or is meant to be an official page of FirstGroup plc. Additional children, or children under five occupying a seat required by an adult, may be charged as if they were aged five or over. If you prefer, you can fill out the contact form here instead. We take our responsibilities as a public transport operator very seriously at First and we pride ourself on the work that we do with the community. Select your local area from the drop down menu below to get started. First Buses in Bristol - enthusiasts page. In 2013 buses started to be painted into the new First Bus livery and 'West of England' branding was applied on both sides beneath the windows (on some single-decks the branding is applied above the windows towards the front of the bus). Problems with traffic or adverse weather conditions can lead to services being cancelled, meaning the next bus can be overcrowded. Search for local Bus, Coach & Tram Services near you on Yell. On our website Next Bus section and our First Bus App, you can see how far away your bus is in real-time*. See bus stops, train stations, real time information and live arrivals and departures for bus and train services. First Services: First operate a number of night bus services serving Bristol, South Gloucestershire and North Somerset. We're sorry if we missed you or appeared to leave without you. We may also, on occasion, still need to send you important service messages. If you’d like to know more, take a look at our mTickets information pages ». You can make contactless payments for any ticket payment up to £45, using any contactless card displaying the Visa or Mastercard logo. Please choose from the following options: University of Bristol - Staff and Student Travel Offers, Coronavirus - COVID19: Service information, Christmas and New Year bus services 2020/21, Children's activities during COVID-19 lockdown. If this is an ongoing problem then please do let us know by going to tellfirstbus.com » and give us feedback – it will only take 2 minutes. The Next Bus information will show you exactly how many minutes away your bus is too. Please don't include personal details, if you require a response please use our contact form. Find First Bus in Bristol, BS5. We have a dedicated page for mTickets so please click here »  where you can read our mTickets FAQs, instructions and contact details for our dedicated app support customer service team. We provide helpful and reliable bus services to customers in Bristol, Bath, Plymouth, and across South West England. List of links to Bus Fleetlists published on the web. Yes, our First Bus App has a ticket gifting function, allowing you to purchase a bus ticket and transfer it directly to your child’s phone. Your feedback is appreciated. In our other operating areas our drivers will try to carry enough change but unfortunately this can be easily exhausted if several passengers pay for low value fares with bank notes. Download the app and follow the instructions, it’s that simple. Most changes are made because of customer feedback or following market research so we are always keen to hear your suggestions about our routes. We will always try to make sure that you only need to contact us once to resolve your issue but if we need to investigate, we will work hard to get a response to you within 7 days. For useful information, that will help to answer most queries, please select from the options below which will take you to frequently asked questions and details of how to get in touch: Please see our 2018/19 annual report providing an insight into our business and the markets we serve. Our companies. Once you have found the timetable you require, choose the day of the week you want to travel to view bus times. This page is for people in and around Bristol to share their bad experiences with First bus company. For bank cards, as soon as the card is handed in at the depot, we’ll contact the issuing bank (if there’s a telephone number on the card) to let them know the card has been lost and then we’ll follow any instructions the bank gives us. Many of our mTickets are cheaper than if you buy the ticket on the bus too! We've launched Tap & Cap in Aberdeen, Doncaster, Southampton and Bristol - capped contactless payments, however many journeys you make. Bristol Coach Parking. Register your details if you want us to keep you updated. In most cases, we’ll keep any lost property for a month to give you time to claim it. We use it to make improvements to our website. This will usually be within 2 or 3 days depending on how quickly found items are registered on the system. For supplier accounts payable queries, please contact: Accounts payable team (01224) 629500 (option 1) You can join our Great Western Railway team on our trains or at one of Bristol’s train stations. For more information, visit our Bus Accessibility Page. Bristol Airport Bristol BS48 3DY For Silver Zone car park, please follow directions as you approach the airport on the A38. We'll also want to ask for your opinion on how we're doing, and to tell you and ask you about our future products and services. We monitor all of our services, and if we notice that one journey is often busy, we will try to provide extra buses. We can’t usually contact you personally when you leave feedback on Tellfirstbus as we don’t capture personal details there but we do share the key themes of feedback we’ve received. We accept change tickets on bus as payment towards a fare. We aim to provide the best service possible, but occasionally we fall below the high standards we set ourselves. mTickets: One of the best ways to buy tickets is to use mTickets on the First Bus App, it’s quick, easy and cash free. Thank you for your feedback. food) or if it’s a debit or credit card. First Bus in Bristol are Completely and Utterly Useless, Bristol, United Kingdom. We will only send marketing communications to persons 16 and over – please tick to confirm if you are over 16 (after ticking you will be able to choose your marketing preferences): We'd like to tell you about our Apps, changes to our Bus services, and of course to let you know about exclusive offers from us and selected 3rd parties. Stuck for some ideas of how to entertain the children during COVID-19 lockdown? If no one claims it within 24 hours of it being taken to the depot, or if the bank asks us to, we will securely destroy it to protect the owner from risk of fraud. Download the app and follow the instructions, it’s that simple. Rarely are individual house stops created as they are inefficient and lengthen the time the bus is on the road for the students and for the vehicles. With nearly 100 bus services operating around the region, we can make it much easier for you to get to where you’re heading. The map shows the bus stops and train stations nearby and links to live updates, so you can check when your bus is coming and head to your bus stop just before your bus is due. First Bus driver taken to hospital with coronavirus symptoms. Card payments can sometimes be declined because of an issue with your bank's systems; the fault could be with your card issuer. With Tap & Cap you'll never pay more than our Day or Week fare. They aim to help communication between bus users and the people that provide your bus service. You can contact them by going to www.bususers.org. Across the UK First Bus operates in a huge number of communities, including 40 of the country’s largest towns and cities Read First Bus news or select your local area for news and service updates. Go to Projects. Your route or timetable may change because of a change in demand. Do not add commas or other punctuation in the address. Select your region below to find out more about combining travel, or feel free to ask your driver when getting on the bus. We encourage customers to switch from cash to mobile payments using mTickets on the First Bus App, as it makes boarding the bus quicker and easier. First Bus App user?You need to register separately for your web account. If you want to make a formal complaint and get a personal response, we aim to make that as easy as possible for you too. Our depot teams will do their best to get every item registered on the system the next day, but it can take up to 2 working days for this to happen. It’s perfect for buying your tickets in advance. Our buses are suitable for bringing a buggy on board, but the areas suitable for buggies are shared with wheelchairs, so on occasion you may be asked to fold your buggy. Could you please take a moment to tell us how we're doing? Where you are travelling to the airport with us, we recommend that you allow plenty of time for your journey. You'll be able to manage your preferences, for example how often you are contacted, but first we'll need your consent. Please check the buggies section on our bus accessibility page for more information. If you are sure your card details are correct please either contact your bank or try again later. Your card may have recently been replaced by your card issuer but not yet activated. UK Bus Fleetlists. We review the feedback regularly and also share it with our drivers and colleagues in our depots. On our website Next Bus section and our First Bus App, you can see how far away your bus is in real-time*. You’ll be able to manage your preferences, for example how often you are contacted. If there are any major issues or planned disruptions, we’ll let you know about them on our website and Twitter. We’ll listen to you and do everything we can to put things right. The First Bus App, is quick, easy to use and cash free. Could you please take a moment to tell us how we're doing? Click here - we can forward your call to Amazon Now (Calls cost £1.50 connection fee + £1.50 per minute, plus your network access charges) This website and any 0843 telephone numbers therein are operated by e-Call Connect Ltd and is not affiliated with, or operated by, any organisation listed on this site. Timetable data from Stagecoach South West, 27 November 2020. Alternatively you can use our get in touch section below for more contact options; we are happy to help. All Rights Reserved. Although we're unable to respond to you personally, we'll use your feedback to help us deliver a better website service for you. Please hand anything accidentally left on a bus to your driver. Select a region below and then the ticket type you are interested in. See reviews, photos, directions, phone numbers and more for First Student Bus Company locations in Bristol, NH. You can also find out when a bus is due at a stop by visiting our Next Bus page » and finding your bus stop easily on the map. Bristol Airport Ltd. You can feel confident that our agents will always be polite and do as much as they can to help you. On-board: You can still buy tickets on the bus, and you can use contactless payments on our buses to make this easier. There are ticket options on some routes that are valid with certain other bus operators. If you wish to leave feedback that is not website related, please visit our Tell First Bus survey. We'd also love to hear from if you have any suggestions, or if you have any praise for our staff. See what we're doing with your feedback We've introduced 'Tell First Bus' so you can tell us how you feel about travelling with us in the West of England and to help us to improve our service. We encourage customers to switch from cash to mobile payments, following our research which showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing.Online: You can also buy your tickets here on this website. Bus Stops: Bus stops are established to serve neighborhoods or clusters of students within a geographical area and in accordance with safety guidelines. Please see the Help Section for the First Bus App, where you can read instructions, FAQs and ways to obtain support if needed. Our lines are open from 9am to 5pm Mon-Fri. Our quieter times are usually between 11am and 3pm so you may prefer to call then as there will be less of a wait to speak to one of our Customer Support Agents who will be happy to listen to you. We review demand regularly and our timetables take this into account. Find 9 listings related to First Student Bus Company in Bristol on YP.com. If you want to check if your item has been found after a couple of days and you haven’t heard from us, then please contact our customer service team on the number listed in the contact us page below. There is a tiny backstreet you can slip into next to the bus station called Cannon Street or you can risk a parking fine by parking on Charles Street next to the Tesco express shop. Tel: +44 (0)207 291 0505. If we find a potential match on the system, we’ll email you to let you know where and when you can collect your item. All Rights Reserved. Our buses undergo regular maintenance so you may also spot one of our engineers running a test. Our Privacy Policy sets out the basis on which any personal data you provide to us will be processed. Our Timetables are listed below. View a copy of our customer complaints charter. For a full range of our ticket options, please select your region below: You can purchase tickets in advance via mTickets on the First Bus App and on this website, but at the present-time we do not provide the option to reserve a seat. Your payment request may have been declined by your card issuer. University of Bristol - Staff and Student Travel Offers, Coronavirus - COVID19: Service information, Christmas and New Year bus services 2020/21, Children's activities during COVID-19 lockdown, dedicated pages for our First Bus App so please click here », a dedicated page for mTickets so please click here ». We work hard to ensure that our services run as smoothly and efficiently as they can. In Glasgow, West Lothian and Aberdeen we operate our services on an exact fare, no change given basis. Public transport projects in the West of England. ... Travelwest Travelcards team Phone Number: 0300 300 0032 Plan a journey, buy a great value mobile ticket (mTicket) or check when your bus is due with live updates – you can do all this and more with the First Bus App making bus travel even easier. If we need to investigate, we will always give you a case reference number to quote if you contact us again so that the agent you speak to can quickly find the information they need to update you. We accept contactless payments across all First bus operating companies. © 2020 FirstBus (North) Limited and FirstBus (South) Limited. We’ll use them where they are necessary to provide the products and services that you have requested. For Radio Bristol newsroom please ring 0117 974 6878. If we are experiencing delays, we may send buses empty to the other end of a route to ensure that everyone along the route is still provided with a service. for the enthusiast. If you use a mobility scooter, we will need to approve your scooter (because mobility scooters vary in size) and be happy to issue you with a permit for travel before you will be allowed to bring it on board our buses, so please follow the approval steps provided on our Bus Accessibility Page. Our network is designed to provide high quality services wherever there is demand for them. A1 – Bristol Bus Station to Bristol Airport Timetable. This will help us to access any CCTV on the bus more quickly which may help with any investigation. We will communicate with you in the way(s) that you have agreed to. For BBC Bristol please dial 0117 973 2211. Our drivers collect property left on our buses and take it back to the depot to be registered. The driver will have no access to change in the event of overpayment. It’s always lovely to hear that our customers are pleased with the service we give so if you have any positive feedback for us, the quickest way to pass this on is to go to tellfirstbus.com » and take 2 mins to give us feedback there. The First Bus App is the best way to get live bus times and route information. We use age verification for data protection regulation compliance and to tailor our communications to you. While Bristol is also home to a large First Bus team that offers all kinds of careers from bus drivers and … Our research showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing. You can call us on 0345 646 0707. We want it to be easy for you to plan a bus journey, and if you would like some guidance on how to catch a bus we have put together a guide for you here: https://www.firstgroup.com/help-and-support/how-catch-bus. For Points West please ring 0117 974 6877. There are a number of reasons why your card payment may have been declined: If the problem persists you should contact your card issuer for further information. A service operated by First Bristol, Bath & the West Map First Bus App user?You need to register separately for your web account. A service operated by First Bristol, Bath & the West Map Thursday 3 December 2020 Friday 4 December 2020 Saturday 5 December 2020 Sunday 6 December 2020 Monday 7 December 2020 Tuesday 8 December 2020 Wednesday 9 December 2020 Thursday 10 December 2020 Friday 11 December 2020 Saturday 12 December 2020 We will always store your personal details securely. Welcome to First Bus Bristol, Bath and the West. Have you been happy with your website experience? Your feedback is appreciated. Our vital bus services keep communities running smoothly in towns and cities across the UK. First Bus No 376 Street to Bristol now run every 15 minutes from 6am until 12pm, these are double decker buses. Thank you! We will do our best to make sure that you get your lost property back as quickly as possible. Get contact details, videos, photos, opening times and map directions. Where a child may appear older than 15 (the maximum age for a child fare), the driver may ask them to verify their age. Choose Your AreaAberdeenBerkshire & The Thames ValleyBradfordBristol, Bath and the WestCornwall, First KernowEssexGreater GlasgowGreater ManchesterHalifax, Calder Valley & HuddersfieldLeedsLeicesterNorfolk & Suffolk, First Eastern CountiesPortsmouth, Fareham & GosportPotteriesSomersetSouth & West WalesSouth East and Central ScotlandSouth YorkshireSouthamptonWessex, Dorset & South SomersetWorcestershireYork. First is the leading bus operator in Bristol, Bath, Wells, Weston-super-Mare and the surrounding areas. Bus Users UK represents bus passengers. Based in our offices, depots and out on the road, our UK team of 17,000 people provides a great service to 1.6 million customers every day. We are also part of PLUSBUS which means you can combine bus and train travel. The Next Bus information will show you exactly how many minutes away your bus is too. Contactless payment accepted Mobile tickets and live bus tracking available on the Stagecoach Bus … First Bristol, Bath & the West. If you’d prefer to contact us directly, you can call us on the number in the Contact Us section or use the Contact Form ↓ there. Please select the ticket section of your area for more details. Be warned Bristol Coach Station has NO dropping off point near to the buses or parking facilities. We can’t do this though if the item is perishable (e.g. 6 – Centre to Kingswood via Whitehall, Hillfields and New Cheltenham Timetable. If you download the First Bus App, you can find the price of your journey and buy the ticket on your phone – you just scan the ticket straight from the app so you won’t need to worry about losing a paper ticket. UK Rail Services and General Enquiries. We've introduced 'Tell First Bus' so you can tell us how you feel about travelling with us in the West of England and to help us to improve our service. Just to let you know, we may charge a small fee when you collect your item (up to £2 plus VAT) to help towards the cost of handling and storing lost property items from our buses. Company information. We always aim to resolve our customer complaints directly but if you’re not happy with our final response under the ‘Alternative Dispute Resolution under the Consumer Rights Act, you can contact Bus Users UK who will try to help you get a satisfactory outcome. Find out more ⇒. Yes, our day tickets, week tickets, month tickets and longer term tickets provide savings compared to multiple single cash fares. In some areas the local council has installed displays at Bus stops, some will show scheduled timetable information and real time information. 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