After speaking with the tenant I called Homeaway and they issued a partial refund claiming that the rest of the money will be refunded by the back office (do not know what that means) but apparently Homeaway refunded the desposit in three installments instead of one and that was after several phone calls back & forth. I have resorted to booking directly with the customer but this is time consuming, to say nothing of the problem with assuring the guest that this is not a scam. We later checked with her neighbors and they warned us against this woman and informed us that they had taken the woman to court. probably a $500.00 mistake on our part. VRBO and Homeaway has the worst customer service and response time, I have ever experienced. So I just wanted to make other people aware of their systems and policies. Stay away from any VRBO company or listing. When asked why I wasn't contacted at that time, VRBO had no answer. According to gethuman.com, the average wait time for callers is 11 mins. No emails being sent to me for reservations, no money being forwarded to me upon the client booking. IT IS NOW A TOTAL DISASTER!!! Very unprofessional group. So, having fully paid in September 2016 for a booking Dec. - January 2017, this was an impossible feat to begin with. Whatever HomeAway/VRBO is doing with their algorithms in their search engines is certainly not helping this owner at all. My account was charged even though their auto reply message indicates that your account will not be charged until the owner approves. Sometimes you get a prince, other times a frog. Our family lost $1800 and many other families are losing with no regard! On Dec. 27th. A dating site for lodging. VRBO is perpetuating the biggest fraud in the world. If you want good service as an owner with a property try Airbnb which 1000% better app and website. You might as well burn your money !!!! Also, the service fee appears to the consumer as a fee charged by the owner – especially on the site generated rental quotes – it is not shown clearly to the consumer that it is as VRBO fee. VRBO customer service told me I had to call my bank to get the issue resolved. We were promised help over and over again. All comments with swear words will be deleted, even abbreviated swear words. --- The HomeAway's legal department only has a general email address (no listed phone or postal address) and has not responded in a week. No applications will be accepted until there are permits available to issue and the respective wait list has been exhausted. All events must be pre-approved with SeaBreeze Vacation Rentals … ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vacation Rentals By Owner [VRBO] Customer Service. We asked him to show us how it worked, and he couldn't get it to work, either. How do I put in a complaint to VRBO about a Rental Agent? 6 months is more than enough time to get your entire deposit back!!! They have even admitted to me that his phone number is no longer in service. Under St. Paul’s ordinance regulating short-term rentals, individuals offering a property for short-term rental on sites like Vrbo.com must obtain a license from … Prior to March 2018 I constantly received inquiries and not once had an issue booking travelers for the winter season in Naples, FL. We provide corporate contact information including addresses, email, fax numbers and telephone numbers. The bounce back occurred in Feb 2016 and I was only notified of this in April 2017, when I called VRBO to inquiry as to why a rental payment had not been transferred to my account. As the site required, 100% payment for the booking $10,500 plus another $1,000 security deposit was made on my Citibank credit card.On the day we checked in, we were horrified to see the condition the rental was in. texasattorneygeneral.gov…VRBO DOES NOT have your back. Homeaway did cancel the reservation but did not notify the tenant of the cancellation and did not refund the deposit. When we mentioned that since we had paid a $425.00 cleaning fee we were not willing to also clean the house after the rental - they had sent us two pages of 'this is what you have to clean to get your deposit back'- they kicked us out of the house. I asked if I could call the department myself, but apparently they do not have a phone number!!! Something has changed in the last two years with their management, that has greatly impacted my once previous efficient experience with them.My calls are routed all over the globe to people who have absolutely no idea how to help me - and my so-called "success partner", is too busy making new sales to actually talk to me.Ready to jump ship and head over to AirBnB.Cheryl. I WILL NOT be using your service. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact VRBO in an easy-to-use summary, as well as a full comparison of the 2 ways to reach VRBO, compared by speed and customer recommendations. We paid a deposit on a property and only received 15% of our deposit back. It has been 2 months and I am still waiting for my money. Vrbo is not a regulatory agency and we will not report incidents or complaints to code enforcement authorities. Think about it... this is generating millions and millions of 'free' money for VRBO. 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