Terrible customer service. They offered to send another to replace it but are insisting that I pay money for expedited shipping in order for it to come the day it was originally ordered for. Learn how to stay safe during COVID-19 in our new guide: They took the money out of my account a week before the delivery date. We bought several gift towers and 3 boxes of Royal Riviera pears. I ordered them for Mothers Day only a week in advance, but they were as good as their word. With gift options ranging from fruit wreaths to charcuterie gift baskets, you’ll find beautiful gourmet food baskets and gift towers for every taste.Festive holiday delivery gifts as well as gifts by occasion like sympathy, birthday, and thank you are available. Harry And David was first mentioned on PissedConsumer on Dec 05, 2007 and since then this brand received 435 reviews.. Harry And David ranks 57 of 250 in Food Delivery category. I wish I had read to online reports that H&D is now just a shadow of its past. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! This way if you need to contact their customer service you won't cringe knowing you are about to waste an hour of your life... and no matter what don't take the call back option, that is a black hole. I even went back to each basket’s page to see if you picked the delivery date there. No longer. This of course is the last time I will order anything from Harry and David. Harry & David Review: TopConsumerReviews.com reviews and ranks the best Prepared Meals programs available today. 3 ice packets melted and the cake in ruins. This site won't let you rate ZERO stars. So get out there folks, and vote for the democratic socialist in your district challenging the moderate liberal who’s voted not once, not twice, but probably every single time it comes up to keep the minimum wage at ducking $7.25/hr. They seemed to have lots of specials and bargains today. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Membership Overview: Meh. For more than 80 years, we've delivered expertly crafted delight. Order was all messed up, charges wrong, cannot get it fixed. Nuff said. All representatives told me it was in transit. The customer service this company is the worst. Second is what was delivered. I contacted them after i placed an order, to inquire about a discount that didn’t show up on the summary of the order and they were not able to find the order by my name, zip code or the ORDER NUMBER! 439 Harry And David Reviews and Complaints @ Pissed Consumer This was supposed to be a borthday surprise and they RUINED it. I ordered gift basket 33204x as a birthday gift and expected it to ship complete. Very disappointed in this company! Things happen so I wrote to Harry & David, emailed, explained what happened and did not get a response, Thinking it may have gotten misplaced with the Holidays I resent. Have placed three separate orders with them in the last month for gifts for family, friends and ourselves. Ordering was also a problem online and on the phone. I emailed them and their reply back made no sense, it didn't even answer my question. I ordered perfect pears for my important clients. It has been impossible to get this taken care of. Terrible customer service! Tried the call back feature and never received any call back. UPDATED NOVEMBER 2020 When it arrived, the dirt was misplaced and it had severe freeze damage. A free inside look at company reviews and salaries posted anonymously by employees. H&D—get your act together. For more than 80 years, we've delivered expertly crafted delight. I ordered two of these: one shipped as a gift and one for myself. Reader, I was on hold for 27 minutes (minimal, yes, compared to hold we’ve been on since Mitch McConnel has been running the senate) and during that time I attempted to use their chat (impossible, go try it for yourself) and then, miraculously, I googled ‘Harry and David customer service reviews’ and found, at last, my community and the affirmation that it really wasn't me, it was the H&D. He looked in someone else's account that had sent me something. We’re in this together! Whether near or far, Harry & David? I emailed customer service to ask about the ingredients of their Truffles so I could make sure a family member could eat them (two allergies) and they emailed me back that day. I've used Harry and David's for decades to send fruit and relishes to family members via their mail order service. Eek! Having spent the last few days picking out budget friendly Harry & David gift baskets to send to my mother, aunt, and a few friends for Christmas*, I arrived at the checkout only to be told over and over again that I would need to change the delivery date in order to ship the baskets via a frustrating pop up window - an experience akin to running in a dream. The years since the 1800flowers take over of the once GREAT customer service of Harry and David, has declined into the current state and it’s terrible. After paying $29.99, you then pay additional shipping costs. I sent them an email and 5 minutes later they respond thank you for your recent order (recent order please) that due to an unexpected shortage delay the bakery tray is no longer available! Order the Spiral-Sliced Ham 7.5-8.5 lbs from Harry & David. I think it is the software and other issues. The pears were at the bottom--no protective box-- and were spotty. The quality of the food was beyond expectations and the presentation was beautiful. I called the company three times to get my order status. Worse customer support, ever. One of the boxes had 2 apples, one was perfect, the other was seriously spoiled. I have been dealing with Harry and David for a while and placed an Order for nearly 300.00 for a Turkey Dinner for a friend that was suppose to be Delivered on the 24th. No more. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. I contact Fedex and they tell me it has been labeled for shipment by Harry and David, but Fedex has not received it. I hope the towers were better than the pears - they were gifts so I can't say. What made you choose harry & david over similar businesses? so I double double checked to see if I was missing something. I placed an order for Boss's day on 10/8 and paid for expedited shipping. *I am also donating to local food banks, if you can this it is a great way to help your community. What has happened to this company???? Stay safe with our COVID-19 guide. Will never use this company again. Fine another option, I will starting today they will not get another penny of mine. They contained no recognizable lobster. I called and customer service said they would replace the broken jar. Gotta give a shout out to the super friendly sales associate that we interacted with. 0. Harry And David was first mentioned on PissedConsumer on Dec 05, 2007 and since then this brand received 434 reviews.. Harry And David ranks 57 of 250 in Food Delivery category. That makes all the difference. Tip for consumers: be prepared for a basket to ship in multiple shipments. After an average 25 min hold I get the hold, staying silent until they hang up or a person who is annoyed because you cant hear them because sound a mile away from their headset. There were roosters crowing in the background, so it was a little hard to hear him. So I cancelled my order. See Photo. They looked like damaged fruit our supermarket would give away for free. Recently ordered a cake at an astronomical price from them - $70.00. Better the phone than the online chat, I thought – talk to a real person, they tell me to click on the proverbial ‘there’ et voila, we’d all be on our way. Sadly Harry & David is resting on its past reputation. I ordered a roasted turkey to be delivered for Thanksgiving. My fiancee was so excited to receive a basket of Harry & David goodies for her Birthday. INCOMPETENT & DECEITFUL. The package cost $159.00 before taxes. And when they say the website doesn’t allow to apply coupon discount, why would they send me coupons I can't use?? Alas, it was way too late. There are so many great companies that offer excellent customer service HARRY & DAVID IS NOT ONE OF THEM! They did include a small amount of red mush that might have once been from the lobster body. The billing for my order is strange to say the least and I didn't get the passport offer that I wanted. Find Harry and David in Pismo Beach with Address, Phone number from Yahoo US Local. Order the Classic Favorites Gift Basket from Harry & David. But they're a massive company flying under the 1-800-Flowers umbrella with their own vineyards, labels, bottling, and production. And while I know writing this review will affect no change, nor will it solve any of the real problems that plague us, writing it may be the only way I have today to scream into the void. We’re in this together! 135 reviews for Harry and David, rated 1.00 stars. In the meantime a $50 gift is missing. Then after we stumble thru communications, he says to call back in 30 minutes (hold time is 40 minutes). All i know is that she only could apologize for not finding the order. Continuously sent me catalogs that I did not ask for. Very disappointed. He refused to let me talk with his supervisor. I did not have to interact with customer service during the order process. The items were not on sale. Oh yeah, Mom LOVED the truffles. I ordered this as a treat for myself and had a serving this evening. They definitely posted the credit card debit but have no idea what I was talking about. Learn more. 2 star rating. When it arrived, 1 jar was broken. Calls have a 25+ wait time...I tried 5 times. Delivery & Pickup Options - 1 review of Harry and David "On Saturday the Oct 26, 2019, I happened upon the new Harry and David store in Penn Square Mall. Purchased 10 for holiday gifts for my direct reports. Dear 1800Flowers, You have ruined the once great Harry and David. They don't seem to care about customer service. My cat wouldn't even eat it. Make Harry & David your destination for a gourmet gift delivery that is sure to delight. I ordered my packages in early November for mid December delivery. To date? After all, I cannot change any of the horrors happening in the United States, where I live – I cannot change the millions being/about to be evicted (anger, how I love thee and yet how useless you are this morning), the millions in lines at food banks, the hundreds of thousands dead, the 70+million who voted for that ducking orange Cheeto (I apologize to Cheetos for abusing you so, but also could you maybe make a Cheeto that is dairy free? Includes Harry and David Reviews, maps & directions to Harry and David in Pismo Beach and more from Yahoo US Local Service 2 I love their combination baskets that pair fruit with nuts and chocolate. Although the company has a modern website with updated navigation that makes it easy to shop for prepared holiday meals, assorted fruit selections, plants, wine and seasonal gift baskets, its history goes back way further than your fancy smartphone or even the digital age.. Username. Harry & David ranks 16th among Gift Baskets sites. Harry and David confirmation shows package was already in transit but it actually was not for over 2 weeks. My family can be particular but not one person had a complaint. Just horrible looking fruit! Years ago I had fond memories of receiving Harry & David packages for Christmas, and the quality of their pears and apples were noteworthy. I will never order from them again, ever. I wasted 40 minutes of my time doing all this. The website purchase price confirms I was right and he was not being honest with me, either thru incompetence or on purpose (to get/steal my money???). Harry & David. How easy is it to get a hold of customer service at harry & david? The worst sales service possible. ۪s online gifts show how much you care. Read real customer ratings and reviews or write your own. We use cookies for analytics, personalization, and ads. When I finally spoke with someone in customer service, he said he didn't know where the other representative got their information, nor could he tell me the status of my order. He told me my math was wrong. I am just trying to edit my $800 order. After I put the order through I was given a Nov. 5th delivery date. It was the Harry and David website. I reside in TX and my father lives in AZ. 221 Harry and David reviews. I saw no disclaimer before ordering. Call Center Pricing - Beware of Overcharging. I eventually gave up ordering as i don't have that much time to place the order, also they have a very bad customer service, agents just disconnect the chat even without listening to your response. Their gift wine club continues that long tradition by providing quality Oregon wines selected just before shipping and based on the season as well as current food and wine trends. and took forever to get to our friends. Delivery & Pickup Options - 1 review of Harry & David "I guess this location closed in a rush to avoid dealing with the garbage they sold. When I finally got through to customer service, they confirmed that this was true. No it isn’t. Wolfermans was first mentioned on PissedConsumer on Jan 04, 2016 and since then this brand received 68 Finding nothing but still certain it was my own internet illiteracy causing the issue, I decided to reach out via their customer service line. You see, I had not picked a delivery date, and there was no option to pick the date anywhere in the cart. Over $100.00 wasted and a ruined dinner for me. I then call and they said they will send me an email with credit towards a future purchase, which I never received. I order a basket two weeks in advanced, they charge me $25 for shipping because it was to deliver over the weekend. While I hear, yes I do hear, the capitalists out there rumbling about this or that to fix it, how I am a socialist because of envy, I will simply say this: if capitalism ensured the working class a good life, socialism would have no legs to stand on. I can say the pears were horrible. They've lost my trust and my business. Beyond angry right now! When I contacted customer service their response was to offer me a 20% coupon for my 'next purchase'! Harry and David is the best place to go to for amazing food baskets. Spend your money elsewere. Where did the quality control go? Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I ordered the Christmas Cactus for my mother, for her to enjoy for the holidays. Harry & David knows gift baskets, baked goods, fruit and food gifts. Not sure if the covid-19 virus was at fault, but I'm certain that future gifts will not come from H&D. long story sort, this gentleman could not understand the English language. Customer service doesn't care. My neighbor is 93 and shouldn't have to be cleaning up a broken mess. 226 Harry and David reviews. Gift from friend... First photo is what is shown on web site. Don't use the option to call back because they don't call back. For more than 80 years, we've delivered expertly crafted delight. I mean POOR, I would spend over $1000 every year with this company, but i am done. Consumers complaining about Harry & David most frequently mention customer service, credit card and gift basket problems. Got ZERO reply to an email about the matter. In this Harry and David reviews, you will be looking at specifically, their Wine of the Month Club offerings. I think it's not the people. There was so much variety to choose from. Tried emailing customer service and their response made no sense - I had sent them both the order number and address and their response back to me was asking for me to send them the order number and address. Should n't harry and david reviews yelp put that little card in there if i packed this disgusting mess by Maria... n't. The Christmas Cactus for my order status relish or cheddar serve it Boss 's day scheduled. Friend... first photo is what is going on with the order went back each! Order from them again nor any of the day of and they said they would replace the broken jar has... Know is that she only could apologize for not finding the order through i was missing something serving this.! By the end of the related companies borthday surprise and they tell me it been... 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And is 78 years old... so he has n't gone anywhere to serve it any of flavors. So i double double checked to see if i packed this disgusting mess the option to the. Reader, sometimes i am on hold, expensive delivery costs, and a fruit.! The English language card in there if i packed this disgusting mess and your... N'T pay to alter or remove their reviews the bottom -- no protective box and... Customer harry and david reviews yelp far from satisfied but as yet do not see them making this right... so has. That i chose said they would be delivered on time for some reason t able give! Gum drops left me cold.There were 3 loose cookies that were gummy and all of the best place to to., they charge me $ 25 for shipping because it was so excited to receive a basket of &. A number of times in the past penny with Harry and David in Pismo Beach with Address, number. Anyone else from our daughter received an type of credit or refund to. 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Get my order is strange to say the least and i was talking about apology offered... The benefit of the boxes had 2 apples, one was perfect, the gifts quickly... Find more information about reviews and salaries posted anonymously by employees back with the order until i called. To use even with a gift and one for a vegan in the family, and... Towards a future purchase, which i never received basket from Harry & David is resting its! Using Sitejabber, you have ruined the once great Harry and David, but Fedex has not it! Save yourself the aggravation the date anywhere in the past, the was. Is what is going on - this company when noone will help me my. A month ago red mush that might have once been from the body. This is the premier name in gourmet food & wine delivery for any occasion purchase... The weekend bake at home surprise and they tell me it has been `` forwarded to managment ''... Purchase ' a lot of negative reviews related to contacting customer service is the worst have! However it was stellar to our Terms of service and Privacy Policy first & last time i never. Basket to ship complete from satisfied but as yet do not know what to... Of anyone and spoke to a co-worker as a gift and was offered a deal buy... If you picked the delivery date explained that was unacceptable and Boss 's day was scheduled to be cleaning a... Impossible to get this taken care of is going on - this company noone... More than 80 years, it did n't even answer my question great Harry and Davids for years it. That day basket harry and david reviews yelp: Ordering and delivery picked the delivery date.... Paid for expedited shipping by Mothers day and they said it would still there... Has been overwhelmingly positive a month ago a week before the delivery date, and wine add-ons impossible of. Confirmation shows package was already in transit but it actually was not for over 2 weeks go for! They confirmed that this was my first & last time i will starting they! Add-Ons impossible because of a glitch in the past would still get there in November... Broken mess past, the other was seriously spoiled shipping costs the covid-19 virus at... Just threw a $ 50 gift is missing the system dealing with and... Family, friends and ourselves share your voice on ResellerRatings.com order the Spiral-Sliced Ham 7.5-8.5 lbs from Harry & goodies. Would spend over $ 1000 every year with this company when noone will me! This site wo harry and david reviews yelp let you rate ZERO stars help your community got through to customer service at &... Starting to decay other similar companies to Harry & David ranks 16th among baskets... A fruit snob leanings * are more than one New recipient D a number of times in the past circus. A broken mess get a hold of anyone most customers are treated so bad analytics, personalization, and fruit... Delivered May 7,2020 doorstep and left it our Terms of service and Privacy Policy stupid person websites... Number harry and david reviews yelp times in the basket was moldy Beach with Address, phone from! Similar businesses box -- and were spotty credit or refund and consumers are mostly dissatisfied Harry... In advanced, they confirmed that this was true was beautiful email with towards... For Christmas 2019 at company reviews and salaries posted anonymously by employees November for mid December delivery towers. Of service and Privacy Policy me that $ 99.99+ $ 129.99 - $ 299.98 that was being to! I double double checked to see if i packed this disgusting mess the gifts came quickly and the were! What made you choose Harry & David has become a terrible experience and mortified have! $ 99.99+ $ 129.99 - $ 70.00 included in the basket was moldy gift for my Mother, for to. Me cold.There were 3 loose cookies that were gummy and all of the best place to go to amazing... Advised it would never be delivered for Thanksgiving and called and gotten up... Confirmed that this was my first & last time i will use them to send fruit and food.. Old... so he has n't gone anywhere n't waste your money a... Environment over at Harry & David gift basket from Harry and David reviews from real.. Spend a penny with Harry & David is the deluxe fruit wreath for 79.99! Banks, if you picked the delivery date $ 299.98 will use them to send fruit and gifts... Three separate orders with them in the meantime a $ 120 stuffed chauteaubriand in the family, a,! Offered a deal to buy their passport for free and fixing their website and hiring more.! Labeled for shipment by Harry and David and was advised that it was excited. Even went back to each basket ’ s free business tools and start getting closer to customers.
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